Butler Manager
Position Overview
Master Butler Collection has been retained to identify a Butler Manager for an ultra-luxury hotel environment in the Middle East.
This is a senior operational role responsible for leading the Butler division across premium suites, villas and private residences within the property.
The appointment requires a professional who can unify personalised guest experience, structured operational systems and disciplined team leadership.
The Butler Household Manager is both custodian of service standards and strategic operator.
Scope of Leadership
Butler Division Oversight
- Lead and manage Presidential, Royal and Villa Butlers
- Develop structured shift coverage including night operations
- Ensure seamless pre-arrival, in-house and departure guest journey
- Maintain consistency across multiple suite categories
Guest Experience Governance
- Oversee VIP arrivals and protocol-sensitive stays
- Strengthen emotional connection touchpoints
- Review guest intelligence systems and reporting
- Coordinate closely with Front Office, Housekeeping and F&B
Operational Discipline
- Design and implement Butler SOPs
- Conduct structured daily briefings and shift handovers
- Monitor performance metrics and guest feedback
- Maintain Forbes and LQA standard alignment
Team Development
- Mentor junior Butlers and Apprentices
- Conduct training and coaching sessions
- Build leadership bench strength
- Support succession planning within the division
Commercial & Brand Alignment
- Protect brand positioning through service excellence
- Identify opportunities for elevated in-suite revenue
- Ensure discretion with high-profile clientele
Candidate Profile
- Minimum five years in senior Butler or luxury hospitality leadership
- Experience in ultra-luxury hotels or branded residences
- Proven ability to lead multi-cultural teams
- Strong understanding of VIP protocol
- Emotional intelligence and structured leadership style
- Fluent English, additional languages advantageous
Employment Framework
- Full-time executive appointment
- Middle East location
- Compensation aligned with seniority and property scale
- Luxury hotel benefits structure
Apply here.
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