Rory Baugh
Professional Trainer & Hospitality Expert
Trainer for the Master Butler Collection
About Rory
Rory’s journey in service excellence began in the Caribbean, where his natural talent, deep cultural sensibility, and passion for refined hospitality set him apart from the start. His career has since flourished across the globe, with notable tenures in prestigious resorts such as Sandals Emerald Bay and Sandals Grande Ocho Rios, where he led butler teams in delivering the highest calibre of service across 76 suites and beyond.
Rory is the Founder of Mastering Excellent Service, a bespoke consultancy dedicated to elevating luxury standards across villas, resorts, and private estates. With a focus on Caribbean hospitality, his training programs blend warmth, precision, and elevated guest experiences, transforming service teams from good to exceptional. His expertise in butler service, food & beverage, and leadership development has made him a sought-after trainer across the Caribbean and beyond.
As Trainer of the Master Butler Collection, Rory brings not only deep professional experience, but also the vibrant energy and soul of modern butlering—refined, relevant, and rooted in authenticity.
Specialisms
- Butler service
- Food & beverage
- Leadership development
- Caribbean hospitality training
- Luxury service consultancy
- Operational and management roles in customer service, entertainment, concierge, and villa management
Accolades & Philosophy
A Certified Butler Service Trainer and graduate of The Guild of Professional English Butlers, Rory was mentored early in his career by esteemed Director Robert Watson. His experience includes operational and management roles in customer service, entertainment, concierge, and villa management—most recently as General Manager of Puerto Seco Beach and Villa & Marketing Manager for Prospect Plantation, Jamaica’s iconic luxury estate.
Rory’s mission is grounded in the belief that excellence is not an act, but a cultivated habit:
“We train with empathy, excellence, and purpose. Caribbean hospitality has a rhythm of its own—and it deserves to be celebrated with world-class standards.”
