In this article Robin Stuart and Wayne Fitzharris collaborate to reveal and reflect on a series of lived experiences.
A true butle makes others feel completely at ease.
There is a misconception that a butler department exists for prestige. It does not. It exists for coordination.
In this article Robin Stuart and Wayne Fitzharris collaborate to reveal and reflect on a series of lived experiences.
The future of butler service is often described as a shift towards emotional intelligence, anticipation, and seamless delivery.
When a hotel decides to introduce butler service, the first resistance is almost always internal.
With over 40 years of management experience in the hospitality industry, Robin has loved every moment of his journey.
Please join us in welcoming Rick Fink as president of the Master Butler Collection.
Court Case highlights a need to improve Industry Standards
Many years ago, whilst working for royalty, global leaders would often visit my employers and talk politics at the highest level.
You are entering into a profession that is very different from what has been the norm. A waiter is a waiter, a receptionist is a receptionist, a room-attendant is a room attendant, a bellman is a bellman etc.
During my early career most hotels/restaurants did not have training departments, the way it was that, those with experience trained the new employees.
In hotel butler service it is the top management that decides they want to have butler service.
Household Butler training courses can take between 4 and 8 weeks (some taking slightly longer).
Hospitality and the industry as a whole face a shortfall of 14 million jobs by 2030.
Before we talk about making tea, I want to make sure we have the right tools for the job.
